Threat to Others
If a 7 Hills Church Online guest threatens to harm or kill others through a shooting, bombing, etc., the Online Team Leader should follow these steps in order:
1. Call Ryan Burkart at 859.415.3692
• If Ryan is unavailable, please call Haley at 937.213.3602
• If both are unavailable, please text them in a group chat the phrase “SOS – Online Help”
2. Screenshot threatening statements and email them to ryan@7hillschurch.tv + haley@7hillschurch.tv
• To take a screenshot on a Mac, hold down the “Shift” + “Command” keys, then press the “3” key. A screenshot will be saved as a .png file on your desktop.
• To take a screenshot on a PC, press the “Windows” + “PrtScn” keys together. Your screen will go briefly dim, then a screenshot will be saved in your Pictures > Screenshots folder.
3. Obtain the guest’s contact and/or location information.
• Send a Direct Chat to the guest to start a private conversation. If they’re unresponsive or ignore the request, try to get this information in public chat instead.
• Here are sample sentences you can use:
° “I live in _______. Where are you joining us from?”
° “I’d love to pray for you. Would you mind sharing your first name with me?”
° “There’s a really cool Bible verse pic I’d love to text you. What’s your number?”
° “We’d love to send you a free book from Pastor Marcus. What’s your mailing address?”
4. Mute the guest.
• Mute the guest only after you’ve obtained their contact and/or location information, or if they ignore your attempts to get that information. This enables us to capture their IP address.
5. Publicly address the threatening statements.
• Let all guests in the public chat know that the staff is aware and that we’re trying to help the hurting guest.
° Here’s a sample message you can post:
“Hey everyone, we really care about [guest’s name]. Our staff is aware of the situation and is attempting to provide the best care possible to them. Let’s all keep them in our prayers.”
• If any other guests in chat are upset about the situation or causing a disruption in the service, talk with them in Direct Chat.
Here’s a sample message you can use:
“Hi _____, I’m sorry we had such a crazy situation here today. I wanted you to know that the 7 Hills Church staff is handling it now and that our team is here to support you too. Would you like to talk and pray together?”
1. Call Ryan Burkart at 859.415.3692
• If Ryan is unavailable, please call Haley at 937.213.3602
• If both are unavailable, please text them in a group chat the phrase “SOS – Online Help”
2. Screenshot threatening statements and email them to ryan@7hillschurch.tv + haley@7hillschurch.tv
• To take a screenshot on a Mac, hold down the “Shift” + “Command” keys, then press the “3” key. A screenshot will be saved as a .png file on your desktop.
• To take a screenshot on a PC, press the “Windows” + “PrtScn” keys together. Your screen will go briefly dim, then a screenshot will be saved in your Pictures > Screenshots folder.
3. Obtain the guest’s contact and/or location information.
• Send a Direct Chat to the guest to start a private conversation. If they’re unresponsive or ignore the request, try to get this information in public chat instead.
• Here are sample sentences you can use:
° “I live in _______. Where are you joining us from?”
° “I’d love to pray for you. Would you mind sharing your first name with me?”
° “There’s a really cool Bible verse pic I’d love to text you. What’s your number?”
° “We’d love to send you a free book from Pastor Marcus. What’s your mailing address?”
4. Mute the guest.
• Mute the guest only after you’ve obtained their contact and/or location information, or if they ignore your attempts to get that information. This enables us to capture their IP address.
5. Publicly address the threatening statements.
• Let all guests in the public chat know that the staff is aware and that we’re trying to help the hurting guest.
° Here’s a sample message you can post:
“Hey everyone, we really care about [guest’s name]. Our staff is aware of the situation and is attempting to provide the best care possible to them. Let’s all keep them in our prayers.”
• If any other guests in chat are upset about the situation or causing a disruption in the service, talk with them in Direct Chat.
Here’s a sample message you can use:
“Hi _____, I’m sorry we had such a crazy situation here today. I wanted you to know that the 7 Hills Church staff is handling it now and that our team is here to support you too. Would you like to talk and pray together?”